Privacy Policy
Effective Date: October 11, 2025
About Us
“We,” “us,” or “our” means Wellmax Physiotherapy, located at:
1148 Winston Churchill Blvd Unit B3, Oakville, ON L6J 0A3, Canada
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, booking system, or communicate with us in person or electronically (collectively, the “Services”).
If you have questions about this policy or our practices, contact us at:
info@wellmaxphysiotherapy.ca
What Personal Information We Collect and How We Collect It
Understanding Our Privacy Policy
We collect personal information directly from you and automatically through technology when you interact with our Services.
Information You Provide to Us
- Contact Information: Name, email address, phone number, and other details you provide through forms, email, or calls.
- Appointment & Health Information: Information provided when booking or receiving physiotherapy or related services.
- Payment Information: Collected and processed securely through third-party providers (e.g., Jane App, payment processors).
- Feedback & Surveys: Information you submit in forms, reviews, or surveys.
Cookies and Other Tracking Technologies
We and our service providers use cookies, web beacons, and similar technologies to collect information about your device and browsing activity.
We use Google Analytics to understand how visitors interact with our website. This may include your IP address, browser type, operating system, referral URLs, and pages visited.
Google’s use and sharing of data is governed by its Privacy Policy and How Google uses data when you use our partners’ sites or apps.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
How We Use Your Personal Information
We use personal information to:
- Provide and manage appointments, treatments, and billing.
- Respond to your inquiries and provide customer service.
- Send you clinic updates, newsletters, and promotions (if you consented).
- Improve our website and patient experience.
- Comply with legal obligations and protect against fraud.
- Maintain business records and manage our operations.
How We Share Your Personal Information
We may share your personal information:
- With service providers (e.g., Jane App, payment processors, analytics, marketing platforms) who process information on our behalf.
- With professional advisors, such as accountants or legal counsel, where required.
- When required by law, court order, or law enforcement.
- In the event of a business transfer, merger, or sale.
We do not sell or rent your personal information to third parties.
Your Rights and Access to Your Personal Information
Under PIPEDA and other applicable laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for certain uses (such as marketing).
- Request deletion of your information, subject to legal or contractual retention requirements.
To exercise any of these rights, contact: info@wellmaxphysiotherapy.ca
Your Marketing Choices
You can unsubscribe from promotional emails or texts at any time by clicking the “Unsubscribe” link or replying STOP to SMS messages.
Even if you opt out of marketing, we may still send you transactional or administrative messages related to your appointments or services.
Retention of Your Personal Information
We retain personal information only as long as necessary for the purposes it was collected or as required by law.
When determining retention periods, we consider:
- The amount, nature, and sensitivity of the data.
- The potential risk of harm from unauthorized use or disclosure.
- Our legal and contractual obligations.
International Transfers and Storage
Your personal information may be stored or processed outside of Canada, including in the United States, where our service providers (such as website hosting, analytics, and marketing providers) operate.
While outside of Canada, your data may be subject to access by foreign governments under their laws. We take reasonable measures to ensure that your information remains protected in accordance with Canadian privacy standards.
Security of Your Information
We use administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Please review periodically for updates.
Contact Us
Wellmax Physiotherapy
1148 Winston Churchill Blvd Unit B3
Oakville, ON L6J 0A3
📧 info@wellmaxphysiotherapy.ca
📞 (905) 829-1100
🌐 https://wellmaxphysiotherapy.ca
SMS Messaging Terms & Conditions
Wellmax Physiotherapy
1148 Winston Churchill Blvd Unit B3, Oakville, ON L6J 0A3
info@wellmaxphysiotherapy.ca | 📞 (905) 829-1100
General
By opting into text messaging, you agree to receive recurring automated marketing and informational messages from Wellmax Physiotherapy. Message frequency varies. Consent is not a condition of purchase.
Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt-Out & Support
- To stop receiving messages, reply STOP at any time.
- For help, reply HELP or email info@wellmaxphysiotherapy.ca.
- After opting out, you’ll receive a confirmation message.
If you change your mobile number, notify us at info@wellmaxphysiotherapy.ca to avoid messages being sent to the wrong person.
